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FedEx Corporation acknowledges the importance of protecting the privacy of fedexidentity.com users. The information we collect is used to improve the services we and our subsidiaries offer, to improve our Web site's content, and, with your permission, to contact you with updates to our Web site or other marketing information. However, FedEx will not share any information obtained on this site with any other company or sell information obtained on this site to any company or marketing group external to FedEx Corporation and its subsidiaries.
Certain areas of fedexidentity.com require registration or a password for access. Information obtained from registered users of these areas may also be used for FedEx marketing purposes, and cookies may be used in those and other areas, as is described in this policy. In addition, visitors to fedexidentity.com may choose to register with fedexidentity.com Registration to simplify access to interactive features on fedexidentity.com. Clickstream data and other information gathered from registered users of fedexidentity.com are used to personalize the fedexidentity.com experience.
Fedexidentity.com Registration currently provides users with access to fedexidentity.com only. Currently, other applications require separate registrations. In the future, FedEx may add other features to those accessed through fedexidentity.com Registration. In such event, previously registered users may not be required to re-subscribe at fedexidentity.com Registration. Please also see the FedEx Service Guide for terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to all delivery services and various information used and provided in FedEx services.
For more information on this Privacy Policy, please read below.
What information does FedEx capture on visitors to its Web site?
Does FedEx ask for personal information?
How does FedEx use the information?
What happens when I leave fedexidentity.com to visit a FedEx linked Web site?
What is a cookie?
Does FedEx use cookies?
Can cookies be removed from my hard drive?
How do I contact FedEx?
Additional resources on information privacy.
What information is captured from visitors to fedexidentity.com?
The fedexidentity.com Web server uses an extended log file format that captures: date and time of visit, refer address (location from which a visitor comes to fedexidentity.com), type of Internet browser, and visitor’s IP address. (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a visitor's email address.
Does FedEx ask for personal information?
In order to process your request, we need information related to you and your FedEx account. This list may be expanded without notice. In the event that it is expanded, additional information may be required. In these areas, your name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop our services and to provide you access to valuable FedEx Internet-based information and services.
How does FedEx use the information?
The information helps us identify the type of Web site content our customers value most. We then use this information to improve the Web site and as provided in this policy. We also use this information to send you email notifications about updates to the Web site, and to contact you for marketing purposes. None of the information collected is shared with organizations external to FedEx Corporation and its subsidiaries.
What happens when I leave fedexidentity.com to visit a FedEx linked Web site?
When you leave fedexidentity.com to visit one of these sites, the only information transferred to the third party is the fact that you came from fedexidentity.com (the refer address). This practice allows the third party to monitor its own Web site traffic, but does not provide them with any information about you. FedEx is not responsible or liable for the independent privacy policies of our third party sites. You should consult the privacy policies at those sites to determine how your information may be used.
What is a cookie?
A cookie is a series of data characters that, when programmed into a Web site, is placed by the Web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the Web site to "recognize" you as a unique individual.
Does FedEx use cookies?
Cookies are used to achieve two goals. The first is to provide FedEx with the capability to personalize information for certain segments of its customer base. Secondly, in some instances, cookies are used to allow FedEx the opportunity to associate individual customers with their information profiles. As an example, through the use of cookies, the submission feature can automatically fill in key information, and in the process save you time.
Can cookies be removed from my hard drive?
Yes, cookies can be removed from your hard drive. Also, depending on what type of Web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies.
How do I contact FedEx?
Our postal address is:
FedEx Corporation
P.O. Box 727
Memphis, TN
38194-1062
We can be reached via email at webmaster@fedex.com or by telephone at 1.800.GoFedEx 1.800.463.3339.
Additional resources on information privacy.
Electronic Privacy Information Center focuses public attention on emerging civil liberties issues relating to the National Information Infrastructure. EPIC Alert is the online newsletter of the Electronic Privacy Information Center in Washington, DC. The newsletter is bi-weekly and covers issues related to privacy and civil liberties in the information age.
FedEx reserves the right to amend the privacy policy at any time with or without notice. Please check back frequently in the event of changes. Your use of fedexidentity.com constitutes your agreement to this Privacy Policy.
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